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How We Handle Your Account Information

We collect and protect the information you share when you open your account, fund your wallet through bKash, Nagad or Rocket, and reach out to our support desk.

Account securityWallet data protectionSupport request handlingData retention rulesYour access rights
7c777bet How We Handle Your Account Information
DATA PROTECTION

How We Secure and Manage Your Information

We take deliberate steps to protect the data you trust us with. From encrypted payment channels to controlled access to your account records, here's how we handle the responsibility of storing your information across the regions we serve in Bangladesh.

Payment Data Encryption When you fund your wallet through bKash, Nagad or Rocket, the transaction moves through encrypted channels. We never store your mobile-banking PIN or OTP codes, and payment processors handle sensitive card or wallet credentials outside our system so they stay secure.
Cookie Usage We place cookies on your device to remember your login session, language choice, and lobby preferences. You can clear cookies through your browser settings at any time, though doing so will log you out and reset your saved preferences next visit.
Account Access Logs Every time you log in we record your device type, IP address and timestamp. These logs help us detect unusual activity, prevent unauthorized access, and respond quickly if you report a security concern. You can review recent login history from your account dashboard.
Data Retention Periods We keep your account profile and transaction history for as long as your account is active, plus the minimum period required by financial record-keeping rules after closure. If you ask us to delete your data, we'll remove personal identifiers but retain anonymized transaction records where legally required.
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your account data, or need to update details on file, our support team is ready to help. Choose the channel that works for you and we'll respond as quickly as we can.

Live Chat Open the chat widget in the bottom corner of any page and ask about your data rights. Our agents can pull up your account, explain what we store, and guide you through correction or deletion requests in real time.
Email Support Send your privacy question or data-access request to our support email. Include your registered mobile number so we can verify your account and reply with the information you need within a few business days.
Account Settings Log in and visit your profile page to review the personal details we have on file. You can update your mobile number, change your username, and review recent payment activity directly from the dashboard without contacting support.

Common Questions About Your Data and Account Privacy

We collect your mobile number, chosen username, and the device details you use to access the platform. When you fund your wallet through bKash, Nagad or Rocket, we log transaction amounts and timestamps but never store your banking PIN or OTP.

Yes. Contact our support desk through live chat or email and request a copy of your personal data. We'll verify your account and send you a summary of the information we have on file, usually within a few business days.

Log in and go to your account settings page. You can change your username, update your registered mobile number, and review recent payment activity directly from the dashboard. For changes that require verification, reach out to support and we'll guide you through it.

We do not share your bKash, Nagad or Rocket credentials or transaction history with third parties for marketing purposes. Payment processors handle wallet transfers securely, and we only share the minimum data required to complete deposits and withdrawals on your behalf.

We stop processing your data for service delivery once you close your account, but we retain transaction logs and account records for the period required by financial record-keeping rules. After that period expires, we archive or delete personal identifiers as permitted by law.

We'll remove your personal identifiers from active systems where permissible, though we may retain anonymized transaction records where legally required. Contact support to request deletion, and we'll explain what can be removed and what must stay on file for compliance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.